IELTS UKVI:
Cancellations And Transfers Policy For Test Takers
Note: This policy applies only to IELTS for UKVI testing, including IELTS Life Skills.
Cancellations
1. More than 14 days before the test, you will receive a refund less an administration fee of 25%.
2. Within 14 days but more than two days before the test, you will receive a 50% refund of the total test fee.
3. Within two days of the test, you will receive a 25% refund of the total test fee.
4. On the test day or after the testIf you cancel your IELTS test registration on the test day or after the test, no refund will be provided.
Transfers
1. More than 14 days before the test. You may change your test date at any time more than 14 days before the test. You must select a test date, where available, within the next three months from your original test date.
2. If your preferred test date is more than three months after your original test date, your transfer will be treated as a cancellation. You can only transfer the same booking once. Your test centre may charge an administration fee of up to 25% of total test fee.
3. Within 14 days of the test. Any transfer requests within 14 days of the test will be treated as a cancellation. Please refer to section A. of this policy.
Test Taker Exceptions
You may make a case for exceptional circumstances to your test centre. This will need to be submitted, along with supporting evidence, before the test, on test day, or up to 5 days after the test day. Your test centre will respond to you within seven working days of receiving your case in writing. If your test centre approves your case, you will receive a full refund less an administration fee of no more than 25%. If your test centre does not approve your case, the cancellation terms given will apply. We define exceptional circumstances as:
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Serious medical conditions which prevent you from attending or performing normally on test day.
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Military service.
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Bereavement.
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Trauma.
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Or other forms of significant hardship.
Such conditions require supporting evidence of a medical certificate from a qualified medical practitioner.
Test Centre Exceptions
Under certain circumstances outside test centre control, your test centre may have to cancel your test. These circumstances include and are not limited to:
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Extreme weather conditions
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Natural disaster
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Civil unrest
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Industrial action
In these circumstances, your test centre will provide you with as much notice as possible and give you the choice of either:
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A full refund
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A transfer to a future test date convenient to you
In cases where your test centre cancels a test under circumstances within its control, in addition to a full refund or transfer to another test date, you may be eligible to apply for compensation for expenses incurred. Your eligibility will be assessed as a reasonable claim or not by the test centre and any compensation will be awarded depending on the following conditions:
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On travel and accommodation expenses which are:
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Directly incurred as a result of planning your attendance on test day
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Evidenced by payment receipt(s)
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Evidenced that cancelled travel and/or accommodation charges are non-recoverable from the vendor
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Benchmarked against lowest reasonable market rates for the expenses in question (this will be carried out by the test centre).
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If you travel further than the closest test venue to your normal place of residence, the test centre will not find your claim reasonable.
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