Prior to the commencement of the IELTS test, an invigilator will read from a script which outlines test conditions, expected candidate behaviour and the complaint process. It is important to listen carefully during this speech.

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If you feel certain issues have affected your performance, advise an invigilator immediately. If you wish to make a formal complaint, ask for a ‘Test Day Complaint Form for Candidates’, fill it up and submit it immediately to an invigilator. This form cannot be accepted unless submitted on the test day.

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IELTS Malta will investigate the matter and will contact you to obtain further information or provide you with an outcome. We address all concerns in a timely manner.